Politique d'expédition

PROCESSING TIME

We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take 5-7 business days, depending on your locations and our warehouse availability, except for the force majeure, including but not limited to tsunami, war, state action, customers inspection, pandemic, etc.

NOTE REGARDING COVID-19

In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance delay. We appologize for any inconvenience and are working hard to get you your products as soon as we can. Thank you so much for your patience and understanding!

PROCESS AFTER YOUR ORDER IS PLACED

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

THE STANDARD OF SHIPPING

We offer free shipping for orders over a certain amount to most countries and regions. Additional shipping charge will be applied at checkout to orders under a certain amount or when special shipping method is selected.

WHAT TO DO IF PARCEL HAS NOT REACHED ME WITHIN THE NORMAL TIME FRAME?

If any question comes up during the shipment process around order status, shipping problems or changing your shipping information, or it takes a longer time to arrive, please contact us at support@zuvi.us and we will take action to help address the issue.

SHIPPING COUNTRY/REGION

United States, Canada, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Austria, Ireland and the United Kingdom.
For purchases in Japan, you can visit our site www.zuvi.jp